Restaurant Chain Case Study

A leading restaurant chain in Malta, recognized the imperative to modernize its network infrastructure and the need for a seamless digital experience. With a growing number of tech-savvy customers and an increased dependence on online ordering, mobile payments, and digital engagement, the chain sought to transform its network infrastructure to meet these evolving demands.

 

Committed to both guest satisfaction and operational efficiency, the chain partnered with EWORLD, a trusted technology solutions enabler known for its expertise in networking, inter-sites connectivity and security. Leveraging HPE Aruba Instant-On and Palo Alto Networks, the goal was to create a powerful, scalable and secure multisite Wi-Fi solution.

 

EWORLD collaborated closely with the restaurant chain to design and implement a comprehensive network upgrade. This transformative approach aimed to overcome the existing challenges of a fragmented network, security vulnerabilities, and limited visibility, while also creating a seamless and secure digital experience across all restaurant locations.

 

Challenges:

 

The restaurant chain faced a multitude of challenges with its previous Network setup:

 

• Overwhelmed Network: An ever-increasing number of devices (personal phones, tablets, IoT devices, POS terminals) strained the network, impacting performance and causing frustrating slowdowns.

• Vendor Management: A patchwork of wired and wireless solutions from multiple vendors created a complex management environment, requiring significant time and resources for maintenance and troubleshooting.
• Security Risks: The lack of integrated security features across the network raised concerns about data breaches and unauthorized access.
• Fragmented Visibility: Multiple management platforms hindered IT admins’ ability to monitor network health, identify issues, and proactively address them.
• Support: Dealing with multiple vendors meant juggling various contracts, SLAs, and support channels, adding unnecessary complexity.

 

Solution: 

 

EWORLD worked closely with the restaurant chain to design and implement a comprehensive solution based on Aruba Instant On & Palo Alto:

 

• High-Performance Wi-Fi: Aruba Instant On access points delivered fast, reliable Wi-Fi coverage across all locations, easily handling the high density of connected devices.
• Unified Management: A centralized cloud-based management platform streamlined configuration, monitoring, and troubleshooting, simplifying network administration for the restaurant chain’s IT team.
• Robust Security: The integration of Palo Alto Networks’ advanced security features with Aruba Instant On’s built-in security capabilities created a multi-layered defence mechanism, protecting the network from unauthorized access and potential threats.
• Actionable Insights: The solution provided detailed analytics and reporting, giving the chain valuable visibility into network usage, performance, and potential issues.
• Simplified Support: EWORLD’s single point of contact for support and maintenance alleviated the burden of dealing with multiple vendors.

 

Impact:

 

The implementation of Aruba Instant-On with EWORLD’s expert guidance yielded remarkable results for the restaurant chain:

 

• Enhanced Guest Experience: Fast, reliable Wi-Fi improved operational efficiency to place orders, and allow the guests to stay connected throughout their dining experience across Malta.
• Increased Staff Productivity: Reliable connectivity empowered staff with mobile POS devices, inventory management tools, and communication platforms, boosting productivity.
• Improved Security Posture: Robust security features protected sensitive customer and business data, mitigating the risk of breaches and safeguarding the chain’s reputation.
• Reduced IT Overhead: Simplified management and a single point of support freed up IT resources to focus on strategic initiatives.

 

The partnership between EWORLD and the restaurant chain demonstrates how a well-designed and implemented network and security solution can transform a dining establishment’s operations and customer experience. By overcoming the challenges of a complex network, the chain has elevated its dining experience, streamlined operations whilst positioning itself for continued success in the digital age.