IT Administrator
🖥️ Join our team and help drive operational excellence across our clients’ IT environments!
We are looking for an organised, proactive, and customer-focused professional to support the day-to-day administration, coordination, and continuous improvement of our IT service operations. This role is ideal for someone who enjoys working with processes, reporting, service management tools, and cross-functional teams to deliver high levels of service quality.
🏢 About EWORLD
EWORLD is a leading ICT solutions provider and part of the Alf. Mizzi Group, one of Malta’s most established business organizations. We help organisations leverage technology to improve efficiency, resilience, and growth through innovative solutions and trusted partnerships. Joining EWORLD means becoming part of a team that values collaboration, continuous learning, and delivering excellence for our clients.
📋 Key Responsibilities
- Support the administration and coordination of IT service management processes
- Maintain operational documentation, procedures, and service records
- Assist with service reporting, KPI tracking, and operational performance monitoring
- Support workflow administration and process improvements within service management platforms
- Coordinate with technical and business teams to ensure efficient service delivery
- Contribute to continuous improvement initiatives and operational excellence programmes
📚 Requirements
- Professional and customer-focused
- Strong communicator with excellent interpersonal skills
- Highly organised and process-oriented
- Eager to learn and develop new skills
- Able to handle multiple priorities effectively
- Committed to continuous improvement and service excellence
🔶 Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, Business Information Systems, or a related discipline would be advantageous
- Previous experience in an IT Administration, Service Desk, Technical Coordination, or Operational Support role is considered an asset
- Experience in documentation management, report writing, or process administration is preferred
💡What We Offer
- Hybrid work schedule
- 2 weeks work-from-anywhere
- Private health insurance
- Parking facilities available
- Ongoing professional training and career development opportunities
📈 Training & Development
The successful candidate will receive training and development opportunities in:
- IT Service Management (ITSM)
- ITIL Foundation principles
- JIRA Administration and Workflow Management
- Operational Process Management
- Service Reporting and KPI Monitoring
If you’re passionate about IT, operational excellence, process improvement, and delivering outstanding service, we’d love to hear from you. 🚀 Please email your CV to [email protected] to start your application process. Good luck!